FAQ

Frequently Asked Questions

Q: What grooming packages do you offer?: A: We offer three main packages: Bath & Brush, Cleanup, and Full Grooming.
Q: What is included in the Bath & Brush service?: A: Our Bath & Brush package includes two rounds of premium, hypoallergenic shampoo, full-body brushing (to remove tangles, dust, and debris), high-velocity drying, nail trimming (including pad hair), ear check, and a basic skin and coat health assessment.; Regular Bath & Brush sessions help prevent matting and make future haircuts easier and faster.
Q: What is the Cleanup package, and who is it recommended for?: A: The Cleanup package includes everything in the Bath & Brush, plus sanitary trimming (belly, genital area, and rear), paw and footpad trimming, rounded feet, and trimming around the eyes and face for improved visibility and cleanliness.; It is recommended for dogs with fast-growing hair, tear stains, messy bottoms or feet, or owners who want an extra tidy look without a full haircut.
Q: When should I choose the Full Grooming (haircut) package?: A: Choose Full Grooming if your dog needs a breed-standard or seasonal haircut. The service includes everything in the Cleanup package, plus a full body haircut.; Consultation is available: Bring photos or ideas for a custom consultation.

Q: Can I book just a nail trim, anal gland expression, or tooth brushing?: A: Absolutely! These services can be booked as stand-alone appointments. Price: Small dogs $15, large dogs $20. Walk-ins are welcome, but appointments are recommended.
Q: How much are the add-on services like Ear Cleaning or Anal Gland Expression?: A: You may add these services to any package for an additional fee: $5 for small dogs or $10 for large dogs.

Q: What vaccinations are required for the first visit?: A: Required Vaccinations: Rabies. Recommended Vaccinations: DHPP/DAPP and Bordetella. No service can be provided until records are submitted (Email to pawradisegrooming@gmail.com).

Q: Are there age or health restrictions for senior dogs and puppies?: A: Senior Dogs (11+ years): We do not accept new senior clients due to stress and health risks in unfamiliar environments. Existing senior clients are always welcome. Puppies (under 6 months): Gentle "cleanup" sessions are recommended to build positive grooming habits.
Q: What should I do if my dog has fleas or ticks?: A: If active pests are present, please visit your veterinarian for prescription treatment first. Wait at least 3 days after medication before coming in for a flea bath. A flea bath fee applies: Small $15, Medium $20, Large $25.
Q: What if my dog is anxious or reactive? Are there special fees?: A: We offer special handling for sensitive, anxious, elderly, or reactive dogs. A Special Handling Fee ($20–50) may apply if extra time, staff, or care is needed. A Bite Charge ($30–60) may apply if your dog bites during grooming. We may stop the session and call you for early pickup if safety is a concern.

Q: Can I book just a de-matting session?: A: Yes, you can book de-matting only. For severe matting, always seek professional help. Caution: Never use scissors to cut out mats at home, as this is a leading cause of skin injuries.
Q: Which dogs need de-shedding?: A: De-shedding is designed for double-coated breeds (Huskies, Malamutes, Samoyeds, Retrievers, etc.). It reduces shedding, odor, and hot spots.

Q: What are your hours of operation?: A: Monday through Saturday, 8:00 AM – 6:00 PM. We are closed on Sundays. (Last Full Groom 3:30 PM)
Q: Where are you located and how can I contact you?: A: Address: 17570 Yorba Linda Blvd, Yorba Linda, CA 92886.; Phone: (714) 501-3077 / (657) 444-2929.; Email: pawradisegrooming@gmail.com. Website: www.pawradisegrooming.com. Free parking is available in front of the shop.

Q: How do I make, change, or cancel a booking?: A: Book by phone, text, website, email, or in person. Appointments are strongly recommended. Cancel or change at least one day in advance.
Q: What is your no-show/cancellation fee?: A: Same-day cancellations or no-shows incur a $20–40 fee and may result in booking restrictions for repeat offenses.

Q: Can I choose my groomer?: A: Yes! We have a team of 7 professional groomers, each with over 15 years' experience. Peter Kwon, our owner/master groomer, is available by special request (special rates apply).
Q: What payment methods do you accept?: A: We accept cash, credit/debit (Visa, MasterCard, Amex), and Apple Pay. We do not accept checks, PayPal, Venmo, or Zelle.
Q: What if I'm not satisfied with the grooming?: A: If you are unhappy with the result, contact us within 3 days for a free touch-up or re-do. Refunds are not possible after the pet has left the shop.
Q: Can I stay with my dog during grooming?: A: For safety and to minimize stress, we do not allow owners to wait inside during grooming. If you have special circumstances (elderly or disabled pets), please discuss when booking.