Terms of Service
Effective date: September 30, 2026
Last updated: September 30, 2026
These Terms of Service apply to Pawradise Grooming's grooming services and to the Pawradise application. Please also see our Privacy Policy and our SMS Terms & Conditions.
1. Acceptance of Terms
By booking or receiving our services, using the Pawradise application, or completing a form or electronic acknowledgement we send you, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use the application; you can still contact us by phone or in person.
If you use our services on behalf of someone else (for example, for a family member's pet), you confirm that you are authorized to do so.
2. Pawradise Grooming services and software use
Pawradise Grooming (“Pawradise,” “we,” “us”) provides professional pet grooming services at our salon in Yorba Linda, California. We use the Pawradise web application to manage appointments, customer and pet records, forms, payment records, and communications (together with our grooming services, the “Services”).
Customers may use the parts of the application we make available to them, such as appointment requests, secure form links, and communication preferences. Staff access is limited to authorized Pawradise team members.
3. Appointments and scheduling
Appointments can be requested by phone, text message, in person, or online where online booking is offered. An appointment request is not confirmed until we confirm it.
Appointment times and service lengths are estimates and may change depending on your pet's needs, coat condition, and behavior. Please arrive on time and pick up your pet when we let you know grooming is finished. We may contact you to confirm, reschedule, or update an appointment.
4. Customer-provided information
Please give us accurate, current, and complete information — including your name, phone number, email address, and emergency contact — and let us know when it changes. Only share information about another person (such as an emergency contact or an authorized pickup person) with their permission.
5. Pet information and service records
To groom your pet safely, we ask for information such as breed, age, health conditions, behavior, and vaccination records. Please tell us about any medical, behavioral, or other condition that could affect grooming.
We keep records of the services we provide, including grooming notes, photos, signed forms, and documents you send us. Vaccination and other documents you provide are reviewed by our staff for our records. Pawradise does not provide veterinary advice, and our grooming notes are not medical evaluations.
6. Communication by phone, SMS/MMS, and email
We communicate about appointments, forms, pickup, and customer service by phone, text message (SMS/MMS), and email.
Text messages are sent with your consent and are also governed by our SMS Terms & Conditions. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of text messages or HELP for help.
Promotional or marketing emails, if we send them, are sent only as permitted and always include a way to unsubscribe. Unsubscribing from marketing emails does not stop messages about your appointments, forms, or other service matters.
7. Recording and transcription notice
Calls to Pawradise Grooming may be answered by an automated phone assistant and may be recorded and transcribed for service and quality purposes. When the automated assistant answers, it tells callers this at the start of the call.
Text messages, emails, and forms you send us are kept as part of your customer records.
8. Forms, waivers, and electronic acknowledgements
We may ask you to complete forms such as a new client and pet intake form, our salon policies and release, a grooming consent, an SMS/MMS consent form, or a senior dog release. Completing and submitting a form electronically — including typing your name or using an electronic signature — has the same effect as signing it on paper.
Each form is a separate agreement or record with its own terms. These Terms do not replace or change any form you sign, and the signed form controls for its own subject.
9. Payments and service charges
Prices depend on your pet's size, coat type and condition, behavior, and the services requested. A price we quote before an appointment is an estimate; the final price is confirmed at the time of service. Payment is due when services are completed unless we agree otherwise.
If you have a question about a charge, please contact us promptly so we can review it.
10. Cancellations and service refusal
Please tell us as early as possible if you need to cancel or reschedule. Our cancellation and late-arrival policies are described in our salon policies, which you receive before your pet's first visit.
For the safety of your pet, our staff, and other animals, we may decline, pause, or stop a service — for example, if a pet shows aggressive or highly stressed behavior, appears ill or injured, or if required vaccination records or forms are missing. Senior pets and pets with health conditions may need additional forms or approval before grooming.
11. User responsibilities
Use the application only for its intended purpose. Keep any links, codes, or sign-in information we provide private, and tell us promptly if you believe someone else has used them. Staff users must also follow Pawradise's internal access and data-handling rules.
12. Prohibited misuse
You may not: access or try to access records, accounts, or areas you are not authorized to use; interfere with or disrupt the application or its security; probe, scan, or test the application for vulnerabilities; use automated tools to copy or collect data from it; upload malicious code or content you do not have the right to share; impersonate someone else or submit false information; or use the application or our communications to harass anyone.
We may suspend access to protect our Services, our customers, or our staff.
13. Intellectual property and application content
The Pawradise name, logo, website, application, and their content belong to Pawradise Grooming or its licensors. You may use them only as needed to use our Services.
Information and documents you provide remain yours; you allow us to store and use them as needed to provide our Services and keep our records. Pet photos are used for marketing or social media only with the permission you choose in our salon policies.
14. Privacy
Our Privacy Policy explains how we collect, use, and protect personal information. Please read it together with these Terms.
15. Third-party services and integrations
We use third-party providers to operate the Services — for example, for website and application hosting, telephone and text messaging, email delivery, and data storage. Features that rely on these providers may also be subject to their own terms.
If a Pawradise administrator connects a third-party account (such as Google) to the application, that connection is also subject to the third party's terms and policies. We are not responsible for third-party websites or services that we do not control.
16. Service availability and changes
We work to keep the application available, but it may sometimes be unavailable because of maintenance, updates, or problems outside our control. We may change, add, or remove features.
We may update these Terms from time to time. When we do, we will change the “Last updated” date on this page. Continuing to use the Services after an update means you accept the updated Terms.
17. Limitation of liability
The application is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Pawradise Grooming is not liable for indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the application — such as lost data or a delayed electronic message.
Nothing in these Terms limits any liability that cannot be limited under applicable law, and these Terms do not change any grooming release, waiver, or other form you sign with us.
18. Governing law
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute about these Terms or the Services will be handled in the state or federal courts located in Orange County, California, unless applicable law requires otherwise.
19. Contact information
Pawradise Grooming
17570 Yorba Linda Blvd, Yorba Linda, CA 92886
Phone: 714-501-3077
Email: pawradisegrooming@gmail.com
20. Effective date
These Terms are effective as of September 30, 2026. Last updated: September 30, 2026.